Manager, Productivity

Are you ready to make an impact? West Monroe is seeking a Manager to join our Productivity discipline within our Organization, People & Change Practice . We partner with clients to improve workforce productivity and operational performance by optimizing business processes, labor models, workforce capacity, and operating models.

Combining operational excellence, workforce analytics, process optimization, and AI-enabled solutions, we help organizations redesign how work gets done to improve throughput, service levels, cost, quality, and employee experience. Our Managers serve as engagement leaders and trusted advisors, partnering with clients to solve complex operational challenges while developing high-performing consulting teams and contributing to the continued growth of West Monroe’s Productivity practice.

What You’Ll Do

Client Delivery Lead complex client engagements focused on workforce productivity, operational excellence, process optimization, and organizational transformation, managing scope, budgets, timelines, quality, risks, and multiple workstreams. Assess business processes, labor models, workforce utilization, capacity, and performance management systems to identify opportunities that improve productivity, throughput, service levels, cost, and quality. Lead teams in developing productivity assessments, workforce analytics, labor and capacity models, operational KPIs, business cases, and ROI analyses that drive measurable operational and financial improvements.

Design future-state processes, operating models, and workflows that leverage workflow automation, AI-enabled decision support, and digital capabilities while supporting implementation, governance, and long-term adoption. Coach consulting teams, provide quality assurance, and build trusted relationships with client stakeholders to deliver successful outcomes. Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.

, generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes. Business Development Build trusted client relationships that identify opportunities to expand existing engagements and support long-term account growth across productivity, operational excellence, and AI-enabled transformation initiatives. Lead or contribute to proposals, statements of work, pricing discussions, and client presentations while collaborating across West Monroe practices to develop integrated solutions.

Contribute to thought leadership, market-facing initiatives, and industry activities that strengthen West Monroe’s Productivity practice and consulting capabilities. Practice Development Advance the Productivity practice by developing methodologies, productivity assessment tools, labor modeling approaches, capacity planning frameworks, operational KPI libraries, and AI-enabled delivery accelerators. Mentor consultants and senior consultants through coaching, performance feedback, career development, recruiting, and knowledge sharing.

Stay current on emerging trends across operational excellence, workforce productivity, intelligent automation, AI, and process optimization to continuously enhance client delivery and practice capabilities. What You’ll Bring 6–10 years of experience in management consulting, professional services, industrial engineering, operations, or business transformation with experience leading client-facing engagements. Experience leading workforce productivity, operational excellence, process optimization, workflow analysis, labor optimization, capacity planning, operating model, or organizational transformation initiatives.

Experience developing labor models, workforce analytics, productivity assessments, capacity analyses, staffing models, operational metrics, performance management frameworks, business cases, and ROI analyses.