Vixxo is seeking a full-time, field-based Market Manager to join our team out of our Scottsdale, AZ office. Position Summary: Vixxo is building VixxoCafé — a dedicated, self-perform coffee equipment service business that establishes Vixxo as a national, W2-staffed specialty service provider for the coffee and food service equipment industry. Backed by Vixxo's existing enterprise customer base (including Starbucks, McDonald's, Circle K, and Peet's Coffee), a live OEM partnership with Thermoplan AG, and the VixxoNow technology platform, VixxoCafé is launching its first markets in 2026.

The Market Manager is the critical on-the-ground leader who owns each local market once it is stood up. This is a player-coach role: you manage the local technician team, own technician utilization and SLA performance, and drive local demand growth beyond the enterprise customer base that seeds the market. You are the face of VixxoCafé in your city.

The ideal candidate is an entrepreneurial operator who is equally comfortable turning a wrench alongside the team, managing day-to-day dispatch and SLA performance, and walking into a local restaurant group to close a new service agreement. Who Will Thrive In This Role: An Entrepreneurial Operator: You run your market like a business owner – managing cost, utilization, and growth simultaneously, without waiting for someone to hand you a playbook. A Hands-on Leader: You lead from the front.

You know the equipment, you support your techs in the field, and you hold the team accountable to quality and SLA standards. A Local Demand Builder: You are energized by knocking on doors, building relationships with local operators, and converting inbound leads into recurring service agreements. A Technician’s Coach: You develop people.

Your techs improve because of your mentorship, feedback, and commitment to their growth in the trade. A Platinum-First Operator: You manage your market through VixxoNow – dispatch, timekeeping, SLA tracking, and invoicing – and you drive adoption and compliance across your team.

Key Responsibilities

: Market Operations & Technician Management Own day-to-day dispatch, scheduling, and SLA performance for all W2 technicians in the Phoenix market. Manage technician utilization to target, ensuring enterprise demand (Starbucks, McDonald's, Circle K, and others) keeps techs billable from day one. Conduct regular field ride-alongs, quality audits, and performance reviews to hold the team to VixxoCafé service standards.

Oversee parts inventory, van stocking, and branch office operations in coordination with the Supply & Ops Lead. Ensure all work orders, timekeeping, and invoicing are completed accurately and on time within VixxoNow. Local Demand Growth Drive local market revenue growth beyond the enterprise customer base by developing relationships with independent coffee shops, QSR operators, restaurant groups, and regional chains.

Own inbound lead conversion — respond to digital and SEO-generated leads from VixxoNow and convert them into service agreements. Activate enterprise MSAs locally by introducing new C-store, QSR, and FSB accounts to VixxoCafé services in the Phoenix metro area. Partner with the Commercial BD Lead on mid-market pipeline and handoffs from enterprise sales motions.

Represent VixxoCafé at local trade events, OEM training sessions, and industry associations to build brand presence in the market. Market P&L & Reporting Own the Phoenix market P&L — revenue, gross margin, technician cost, and operating performance. Report weekly on utilization rates, SLA attainment, revenue ramp, and open demand pipeline to the BU Leader.

Identify and escalate market-level blockers (tech capacity, parts supply, customer churn risk) proactively. Support market expansion decisions by providing ground-level insight on demand density, local competition, and technician pipeline.