Account Associate, Provider

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Account Associate serves as an operational and customer support partner to the Account Management organization, helping drive customer satisfaction, workflow execution, issue resolution, and account coordination across Datavant’s model accounts. This role works closely with Account Managers and cross-functional operational teams to manage customer needs, coordinate escalations, maintain account documentation, monitor operational performance indicators, and ensure timely follow-through on customer-impacting activities.

The Account Associate role is designed to provide foundational experience in account management, healthcare operations, customer relationship management, and cross-functional collaboration, with opportunities for growth into future developmental Account Management roles within Datavant.

Key Responsibilities

: Provide operational and coordination support for our provider accounts in partnership with Account Managers Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication Submission/management of support tickets for issues related to access, IT, site IDs, etc. Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication. Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams.

Manage creation/changes to SOPs, workflows, job aids, and operational documentation Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities Manage provisioning/access for current and new clients during implementation Maintain accurate account documentation, health indicators, and risk flags Support recurring customer communications including operational updates, issue follow-ups, and outage notifications.

Qualifications

: Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience) 2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments.