HHSM - Patient Access Representative

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.

Learn more about Vail Health here . About the opportunity: Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork.

Performs administrative functions, scheduling, answering phones, and coordinating general requests. This position is Full Time working 4x10 hour shifts per week.

What You Will Do

) and co-payment as required. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.

Requirements

by payors, including Medicare, using a variety of computer-based systems.

within scope. Organizes, generates and distributes patient reminders, results, and recall letters. Establishes files, maintains information, and scans medical records in a timely and organized manner.

Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending. Attends and provides feedback for departmental staff meetings.

for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards Role Models the Principals of a Just Culture and Organizational Values.

, providing required associated literature to patients. Performs other duties as assigned on department and organizational-level.

Responsibilities

, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience: Customer service and clerical experience License(s) & Certification(s): N/A Must have working knowledge of the English language, including reading, writing, and speaking English.

Benefits

at Vail Health Include: Competitive Wages & Family

: Competitive wages Parental leave (4 weeks paid) Housing programs Childcare reimbursement Comprehensive Health

: Medical Dental V