Community Manager Location: On-site | Upper East Side & Long Island City Reports to: Regional Director The US base salary range for this full-time position is $110,000- 120,000 plus discretionary bonus About Twin Pines Management Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city's most complex and impactful assets, that have helped shape neighborhoods. Our team works at the intersection of performance, compliance, hospitality, and resident experience.

We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results. Wimbledon - 212-unit luxury doorman building on the Upper East Side. Beautiful roof deck, kids' playroom and fitness center.

Units range in size from studios to 3 bedrooms. The Community Manager would work out of the Wimbledon full time and visit RISE once a week to walk the property. RISE LIC - 103 units building in Long Island City.

Gym, Roof deck, Resident Lounge.

Responsibilities

Overview Community Manager

Primary Focus: Provide exceptional service to clients by ensuring proactive, hands-on management of assigned portfolios, aligning property operations with client goals, and serving as a key point of contact for all client-related matters while maintaining strong on-site presence and asset oversight. Client Relationship Management Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates. • Build and maintain strong client relationships by understanding ownership priorities and aligning day-to-day operations and long-term strategies to meet or exceed expectations.

• Conduct regular (no less than bi-monthly) check-ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives. Budgeting, Reporting, and Communication Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries. • Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition.

• Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests. Business Plan Implementation Ensure property operations and on-site execution are aligned with the client’s business plan and strategic objectives. • Translate client directives into actionable tasks for on-site and central teams, overseeing execution to ensure consistency and accountability.

Requirements

, maintenance programs, preventative care, and capital projects. Service Quality, Asset Oversight, and Issue Resolution Maintain regular on-site presence across assigned properties to ensure assets are well-maintained, operational standards are met, and communities present appropriately. • Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations.

• Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they escalate. • Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed. • Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance.