Account Manager, Retail

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.

In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business.

Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants.

Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. As our new Retail Account Manager you’ll support and develop retail partners, ensuring they are set up for success on the Wolt platform.

You will play a key role in driving growth, improving performance, and strengthening relationships with our partners. What you’ll be doing Train venues together with the Onboarding team, providing them with all the tools and information to start working as soon as possible Drive and manage month-over-month sales growth of current venues and improve performance by measuring KPIs, conducting analysis, and running frequent quality and satisfaction checks Own the partner’s assortment by suggesting which products should be listed initially and continuously working with partners to optimize items to improve customer conversion Work with partners to improve overall conversion rates by sharing tools and best practices to ensure success Gather feedback from partners and translate it into product, marketing, and operations improvements Act as a key communicator between operations and retail partners Collaborate with the marketing team to plan and execute campaigns with retail partners Our humble expectations 4 to 6 years of success in account management or business development with clear commercial impact. Proven ownership of a small, high-value retail portfolio and a portfolio of initiatives , delivering results with minimal guidance.

Advanced analytics in Looker or Power BI, plus strong spreadsheet skills, used to steer negotiations and campaigns. Skilled negotiator who drives adoption of solutions and crafts data-driven business cases. Excellent stakeholder management across HQ, regional and store levels, influencing without authority.

What We Offer

a. (40h/week) which is adjusted and increased depending how well you go through the process.