Managing Director - Group Operations

What We’re All About Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission?

To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA , and we have an insatiable hunger to ‘wow’!

🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it.

At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. The Opportunity We are seeking an exceptional Managing Director – Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end-to-end operational performance of the business , ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale.

You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the wider executive team , this role ensures alignment between service delivery, platform reliability and change , supporting a high-availability, regulated and product-led business. This is a highly strategic and hands-on leadership role requiring strong commercial, operational and governance expertise.

What You'll Own Enterprise Operations Lead the Group's end-to-end operational performance, ensuring the business delivers a consistent, scalable and customer-centric operating model capable of supporting continued international growth. You'll be accountable for: Customer Service & Service Delivery Contract-to-Cash Internal Business Systems Compliance & Quality ESG Legal Governance Operational Excellence You'll ensure operational execution is predictable, efficient and aligned to the Group's strategic ambitions. Customer Experience & Service Excellence Champion an operational culture centred around exceptional customer outcomes.

You'll own the customer service operating model, ensuring every interaction reflects Wireless Logic's commitment to quality, responsiveness and reliability. Working closely with Technology, you'll ensure operational resilience during incidents, effective service recovery and continuous improvement of the customer experience. Success will be measured not only by SLA achievement, but by customer satisfaction, loyalty and long-term value.

Commercial Operations & Revenue Performance Ensure Wireless Logic can scale commercially without compromising operational control. You'll oversee the entire commercial lifecycle—from customer onboarding through to billing and revenue collection—ensuring accuracy, efficiency and a seamless customer experience. Working closely with the CFO, you'll strengthen operational controls, protect revenue integrity and optimise margin through simplified, scalable operating processes.

Operational Transformation & Business Enablement Lead the continuous evolution of the Group's operating model.