Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient.

That said, every hiring decision is made by real Twilions! See yourself at Twilio Join the team as Twilio’s next Director, Strategic Accounts. About the job This position is needed to lead our growing Strategic Accounts team aligned to the Regulated Verticals Healthcare sector.

This person will lead, mentor, and scale a high performing team of Strategic Account Executives (6-8 individual contributors) focused on revenue growth and cross selling Twilio’s new products to existing named accounts across North America.

Responsibilities

In this role, you’ll: Be customer focused, metrics driven, embrace a consultative sales philosophy, and are passionate about helping your team succeed. Our customers are often application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners. You must love talking to all types of customers about building their businesses and helping them drive innovation across many different types of use cases centered around how our customers communicate with their customers.

Support your team by helping them build and progress pipeline, work across functions to execute complex deals and lead strategic prospect and customer meetings. You will conduct weekly 1:1's with each team member, provide tactical and strategic deal guidance, motivation, and career development. Maintain accurate and up-to-date CRM data for your team and provide reliable weekly forecast information to upper management.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the

Required Qualifications

to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 8+ years of technical solutions selling experience, with 4+ years experience managing a team of account managers or strategic account executives within the Enterprise segment A leader who lives the Twilio Magic and has a demonstrated track record of success. You should feel comfortable with selling a platform or SaaS, but if you have experience with Contact Centers, Messaging, Call Tracking and other communication solutions even better. Customer focused, metrics driven, embraces a consultative sales philosophy, and is passionate about helping their team succeed.

Experience building high performing sales teams, managing forecasting, and supporting fiscal planning and revenue tracking for all major accounts in the region Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels Bring data driven methodology and quantitative analytical skills, including pipeline management and forecasting Excellent time management/prioritization skills Strong verbal and written communication skills Share best practices and knowledge with the extended team to produce optimal results for the region. A Bachelor’s degree or equivalent experience Desired: Experience with Contact Centers, Messaging, Call Tracking and other communication solutions is preferred Location This role will be remote and based in the United States.