Why Workit: Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible. We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it.

We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America. Hours: 8:30am - 5:00pm CST / 9:30am - 6:00pm EST Job Summary: As a Health Information Management (HIM) Associate on the Member Experience team, you will demonstrate your motivation and ability to serve as the dedicated point of contact for all releases of information, medical records, identifying the type of requests in order to appropriately process them, and ensuring strict confidentiality with all Health Information.

Using organizational standards and attention to detail, accuracy, meeting strict deadlines, efficiency, policy comprehension, and process diligence, the Specialist will ensure compliance with state and federal regulations to carry out internal and external record requests as necessary.

Responsibilities

: Receive, prioritize, and process records requests under all encompassing state and federal regulations pertaining to confidentiality, specifically 42 CFR Part 2 and substance use treatment records. Ensures patient safeguards and confidentiality are prioritized at all times when handling health information and patient records. Serves as a clinical documentation subject matter expert and contributes to training and quality improvement activities related to HIM.

Ensure consistent compliance in regards to the application of policies and procedures. Commitment to friendly and collaborative internal and external communication. Accurately document all requests and responses in a timely manner.

Conduct sensitive corrections to record occurrences within regulatory guidelines. Contribute to making Workit Health a great place to work. Other duties as assigned.

Qualifications

: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Health Information Management, Health Administration, or related field preferred. RHIT, RHIA, or other relevant HIM certification preferred or willingness to obtain within one year of hire. 1–2 years of experience in health information management, medical records processing, or related healthcare administrative roles preferred.

Experience working with sensitive health data, including substance use treatment records and 42 CFR Part 2 compliance, strongly preferred. Familiarity with electronic health records (EHR) systems and document management software. Regulatory & Technical Knowledge: Working knowledge of HIPAA, 42 CFR Part 2, and other applicable federal and state regulations governing patient confidentiality and health information disclosure.

Ability to accurately interpret and apply compliance policies and procedures in real-time documentation and request processing.

Benefits

& Rewards: Fully remote work 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!) 11 paid holidays Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs 12 weeks paid Parental Leave after 1 year of employment (includes mat