Hybrid role - Sofia, Bulgaria About WorkBoard WorkBoard is the pioneer in AI-driven strategy execution solutions, empowering enterprises to align, measure, and achieve their most important outcomes. With our platform, organizations can operationalize strategy in real time, foster alignment across teams, and accelerate growth. Our customers include some of the world’s most innovative companies across technology, financial services, healthcare, and more.

We’re backed by top-tier investors and led by a diverse, mission-driven team that’s passionate about redefining how organizations execute strategy at scale. At WorkBoard, you’ll have the opportunity to join a fast-growing, category-defining company where your work directly impacts how leaders shape the future. The Opportunity WorkBoardAI's Customer Success team is expanding in Sofia, and this is a chance to be a part of the customer facing technical engine of that team.

You will sit at the intersection of pre-sales and customer deployment — standing up demo environments that win deals, wiring enterprise integrations that accelerate go-live, and owning the provisioning and API work that makes our platform stick in complex enterprise environments. The technical work you do will translate directly into customer outcomes and revenue, and you will have real exposure to senior stakeholders at global enterprises from day one. The Role As a Technical Solution Consultant in Sofia, you will span pre- and post-sales, working closely with Account Executives, Customer Success Managers, and Implementation specialists.

In pre-sales, you are the technical proof that moves deals forward. In post-sales, you ensure customers go live fast, integrate deeply, and reach adoption milestones ahead of schedule. You bring an AI-first mindset and familiarity with Strategic Portfolio Management (SPM) and OKR platforms.

You know how to translate technical depth into business value — and you are as comfortable presenting to a CTO as you are debugging an API integration at midnight before a go-live.

What We'Re Looking For

You have 3–5+ years in a technical customer-facing role: solutions engineering, implementation engineering, technical account management, or similar. You have hands-on experience with REST APIs, webhooks, SSO/SAML, SCIM, and enterprise integration patterns — and you can configure, test, and troubleshoot them yourself. You are AI-first: you use AI tools actively in your daily workflow and can advise customers on where AI fits their operating model.

Familiarity with OKR, SPM, or strategy execution platforms is a strong advantage — you understand how enterprises set and track their most important priorities. You are fluent in English and based in Sofia, available to come into the office 2 days a week. Experience supporting enterprise SaaS deployments in mid-market and large accounts is a plus.

You'll Be Skilled and Super Effective At Standing up and customizing demo instances quickly — showcasing WorkBoardAI's full depth to prospects in a way that maps to their specific use case. Configuring SSO, SCIM, bulk imports, and permission structures across complex enterprise identity environments. Designing and building integrations with systems like Workday, Jira, Salesforce, and BambooHR.

Writing and maintaining API-based solutions that extend platform capability for demanding customer environments.

Requirements

into a workable implementation plan. Turning patterns you see across customer deployments into repeatable playbooks the whole team can use. What You'll Achieve Within one month, you’ll: Become a daily user of WorkBoardAI and develop a deep understanding of the platform's AI, OKR, and integration capabilities.

Shadow demo walkthroughs and technical evaluations with the sales team to understand how we win.