Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique.

We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams. Guided by our values: Care First. Better Together.

Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care.

Growth with intention. Care without compromise. Emergency Animal Hospital of Ellicott City is open 24/7/365 and we are seeking a full-time client service representative to join our team!!

EAH has proudly been serving our community for over 22 years, and we are excited to now be able to offer 24/7/365 care to our clients and their pets. We treat canine and feline patients on an emergency basis and see exotic species for both general practice and emergency care. We pride ourselves on our culture, with a high retention rate and a collaborative, supportive team.

A passion for learning and teaching is another foundational value we seek and support in our hospital. Our doctors and support staff are team-oriented, positive, and dedicated to providing exceptional medical care. The Client Service Representative (CSR) is a key point of contact for clients, serving as a liaison between pet owners and our medical team.

This role ensures exceptional client communication, efficient check-in/check-out processes, payment collection, and overall smooth client interactions, all while maintaining a friendly and professional demeanor in a fast-paced, high-energy environment. We are looking for someone who is professional, dependable, punctual, and passionate about caring for our patients. The ideal candidate will be a reliable, highly motivated team player possessing excellent written and oral communication skills.

They will want to be an integral part of our practice as we continue growing and evolving as a hospital and team. This is a full-time position, but a part-time team member will also be considered.

Compensation

for this role is $18-23 per hour based on experience, with opportunities for overtime. Double time and a half pay is offered for working during designated holidays. We offer flexible shift scheduling: Shifts are typically 8, 10 or 12 hours during the day or evenings.

Weekend and holiday availability is also required. We offer a g enerous benefit package for full-time employees including health insurance, paid time off, scrub allowance, pet discount, and more (see below).

Responsibilities

Answer incoming phone calls and field client questions and concerns, transfer phone calls to the appropriate person, take accurate messages Treat all clients and patients with professionalism, respect, and empathy Check in new clients and patients, performing an initial triage on pets when they walk in the door Facilitate communication between the medical team and clients Process payments and finalize invoices for clients File and update medical records per hospital

Requirements

Communicate with our referral partners as needed Send medical records and diagnostics to a patient’s primary care veterinarian and referral hospitals Provide clients with clear and helpful information to educate them about their pets Maintain hospital cleanliness Promote a positive client experience Potential cross training as a veterinary assistant if desired Other duties as assigned

Our hospital is open nights and weekends so the right candidate should have weekend/evening availability and be willing to work holidays.

Emergency Animal Hospital of Ellicott City - Client Service Representative