7B). 5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization.

Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary Harness is seeking a highly motivated IT Support Specialist II to provide hands-on, on-site support for our San Francisco and Mountain View offices . This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about delivering an exceptional employee experience.

The ideal candidate resides within a 25-mile radius of the San Francisco and Mountain View offices and is available to work on-site Monday through Friday , while traveling between the two locations as needed. In this role, you will support day-to-day IT operations, troubleshoot technical issues, manage endpoint lifecycle activities, and partner with employees, vendors, and cross-functional teams to deliver a seamless technology experience while maintaining company security standards. Success in this role requires strong technical expertise, excellent communication and customer service skills, a proactive mindset, and the ability to work independently while collaborating effectively with a distributed global IT team.

About The Role

Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues with a focus on timely resolution and excellent customer service.

Requirements

Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, orientation support, and account setup/decommissioning. Resolve and document IT incidents and service requests utilizing the ticketing system, ensuring clear documentation, root-cause analysis, and appropriate escalation when needed. Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and other corporate IT assets.

Participate in the on-call rotation to provide after-hours and weekend support. (Required) Create, maintain, and improve user-facing documentation, training materials, and knowledge base articles to promote self-service and reduce recurring issues. Collaborate with the IT team, completing assigned tasks and project work using project management tools.