About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers.

With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Internal title for this role is Business Solutions Analyst I (SaaS) Please note travel is up to 90% SaaS implementation experience is required .

Responsibilities

: Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools. Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value. Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.

Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems. Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently. Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.

Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.

Benefits

of Tekion. Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner. Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.

Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation. All other duties as assigned.

Qualifications

& Educational

Requirements

Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption. A Bachelor's degree in business or related field is highly preferred. Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.

Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.

SaaS Implementation Specialist (SaaS Experience Required)