Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview The Vice President (VP) of Operations is a key senior leadership team member responsible for driving enterprise-wide operational strategy, performance, and execution across the organization. This role partners closely with executive, clinical, and administrative leaders to ensure the delivery of high-quality, patient-centered care while advancing organizational goals related to growth, access, and operational excellence. The VP of Operations leads a multi-level-of-care operational structure and serves as a critical connector between clinical services, business functions, and organizational leadership.

This role ensures that operations are efficient, scalable, and aligned with clinical priorities, financial performance targets, and regulatory standards to support sustainable growth and exceptional patient outcomes. There are two VP of Operations that report to the COO. Location and Travel: Remote - Must reside in the United States.

Travel - 25–50% to support site and team leadership.

Compensation

Range : $180,000-$220,000 Commensurate with experience.

Key Responsibilities

Operational Strategy & Execution Develop and execute national strategies for multi-level-of-care behavioral health services that are scalable, financially sound, and clinically effective. Oversee operations across multiple sites, ensuring consistent, high-quality service delivery. Establish and drive site-level and organizational goals, monitor performance and ensure accountability.

Optimize operational workflows and processes to improve efficiency, scalability, and patient experience. Ensure high standards of care and patient satisfaction through continuous quality improvement initiatives. Partner with clinical leadership to align operational practices with evidence-based care models.

Monitor and improve patient access, admissions, engagement, and retention across all levels of care. Support a culture of safety, quality, and patient-centered care delivery. Financial Performance & Growth Ensue financial performance across sites ensuring alignment with revenue targets and expense management goals.

Monitor key operational KPIs, including capacity utilization, census, revenue, and patient outcomes. Conduct regular financial and operational reviews, identifying risks and opportunities for improvement. Partner with leadership to drive growth initiatives and expand service capacity.

Leadership & Team Development Lead, mentor, and develop a high-performing, geographically dispersed leadership team. Foster a positive, collaborative culture focused on accountability, engagement, and retention. Serve as a key liaison between operations and other departments to ensure seamless execution of organizational initiatives.

Partner with HR on workforce planning, recruitment strategy, and leadership development. Build leadership bench strength and succession plans to support long-term organizational growth. Collaborate with Marketing, Clinical, Compliance, Finance, and Business Development teams to align strategies and drive shared outcomes.

Support outreach and marketing efforts by aligning operational capacity with growth strategies. Maintain a strong presence across sites through regular virtual and in-person engagement. Build relationships with site leaders and teams to understand challenges, support solutions, and drive consistency.

Ensure alignment between corporate strategy and site-level execution.