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Position Overview The Sr IT Applications Analyst provides Tier 3 operational ownership for assigned enterprise applications, including administration and maintenance; availability and incident/problem/change/knowledge management; upgrades/patching coordination; vendor/SLA oversight and escalation; and integrations/interfaces. , Salesforce configuration/automation, EHR build/customization) remains with the respective platform owner; the Applications Analyst coordinates cross-system impacts and end-to-end readiness as needed.

Compensation

Disclosure Starting salary range between $90,000-125,000 Final

offered will be within pay range based on

Qualifications

/experience met for the position How Senior Applications Analysts Empower Recovery As an IT Applications Analyst, you will: Serve as technical SME and overall responsibility for assigned application(s), including: Serve as Tier 3 “application owner” and escalation point if IT Support is unable to resolve user issues SME on what the system does and its capabilities Author/maintain KB articles used by IT Support to troubleshoot and diagnose application issues Expert on technical aspects of the product/software and how it relates to other systems at the company Document/maintain system architecture Document and manage any 3 rd -party relationships. Provide Application Administration Serve as gatekeeper of system to be sure it is being properly used. ) Ensure appropriate controls are in place to manage licensees and costs; participate in access reviews, least-privilege, audit requests, and data/privacy controls for the application.

Perform occasional audits for license accuracy, permission levels, groups/roles, employee terminations, etc. , configuration toggles, picklist/reference values, field labels, roles/groups) in alignment with change control; coordinate larger enhancements through vendor/SDLC processes.

Four-year Computer Science, IT or relevant college degree or 5+ years’ experience working in IT roles Professional

At least 5-8 years of experience in IT application development, QA, business anal

Requirements

are defined, estimates are appropriate and budget is approved, changes are documented and tested before production release. Partner with Business Owner of the application to document business use: Document system workflow Outline typical use cases Ensure documentation is current and accurate Maintain Vendor relationships Regular meetings with vendor account manager Key person to report problems to vendor, including tracking tickets to resolution Understand, document, and track SLA expectations of Vendor – time to acknowledge problem, response time, resolution time, etc.

Responsibilities

Ensuring invoices match contractually agreed to amounts Ensuring enhancement estimates are appropriate and budget is approved prior to work beginning Additional

as needed Educational