Retail Store Manager - Bass Pro Shops

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! This shop-in shop location will be located in the Bass Pro Shops in Sayreville, NJ. We're looking for a Store Manager to join our team who will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers to support.

As a Tecovas Store Manager, you are the host of the party — the heartbeat of the store — responsible for leading a high-performing team, delivering radical hospitality, and running a thriving retail business. You'll take a forward-thinking, omni-channel approach to the retail experience, driving sales while building a culture that is engaging, inspiring, and unmistakably Tecovas. This is a fast-paced, always-on role that extends well beyond the four walls of your store.

Responsibilities

will include: LEADERSHIP & TEAM MANAGEMENT - Directly manage a team of 10-15 team members (scaling to 20-25+ during peak seasons and holidays), including Assistant Store Managers and leads - Continuously talent plan to build a strong internal bench; maintain a pipeline of future leaders and create personalized succession paths for high-potential team members - Rotate and assign Areas of Responsibility (AORs) based on business needs and individual strengths to drive accountability and professional growth - Develop and execute individualized training plans; coach team members through timely, specific in-the-moment feedback and regular 1-on-1 conversations - Conduct consistent check-ins to keep the team engaged, informed, and motivated; act as a genuine cheerleader for your people both on and off the floor - Inspire teams through shared vision, creativity, empathy, and empowerment — tailoring motivation to the individual while leveraging the strengths of the collective - Act as a brand ambassador who reflects Tecovas' values in every interaction; model the behaviors you want to see in your team - Take responsibility for your own professional development and identify your role replacement in preparation for career progression CUSTOMER EXPERIENCE - Serve as the host of the party on the sales floor — constantly surveying the room, ensuring every customer is acknowledged, welcomed, and feels at home; model a service standard so high that customers cannot distinguish the manager from any other team member - Deliver radical hospitality: engage authentically with customers, educate them on product customizations and western heritage, and ensure every interaction is personalized, efficient, and memorable - Proactively address customer complaints and concerns with empathy and urgency, turning challenges into brand-defining moments - Challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and store atmosphere - Represent Tecovas beyond the four walls: lead and participate in external brand events (e.g., rodeos, NASCAR, community activations) as a company ambassador - Lead and support new ideas and initiatives to evolve the retail experience; drive sales and create a store experience that is uniquely Tecovas VISUAL & BUSINESS OPERATIONS - Own the full operations of the store, including payroll management and approval, employee scheduling, and day-to-day administrative

- Forecast business performance; analyze top drivers, traffic patterns, and conversion data to identify opportunities and make strategic, business-impacting decisions - Produce and communicate weekly business recaps, synthesizing sales results and team performance for regional and HQ partners - Manage visual execution and collaborate with key partners to ensure timely, effective execution of store structure, display, and merchandising standards - Align the store calendar across visuals, scheduling, and events to ensure seamless operational flow - Pilot new platforms and tools as the company scales; adapt quickly to evolving systems and relay updates to your team with clar