Assistant Store Manager - HR

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. In addition to driving sales and service, this role will help oversee day-to-day HR operations within the store, including hiring, onboarding, and employee relations.

They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities

will include: CUSTOMER EXPERIENCE * Cultivates an environment of genuine customer connection * Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values * Facilitates an energized pace, positive service environment and team development * Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience * Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer LEADERSHIP & TEAM MANAGEMENT * Supports the Store Manager in recruiting, hiring, and retaining top talent * Supports the Store Manager in creating and maintaining a succession strategy * Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.

Benefits

, and procedures TRAINING & DEVELOPMENT * Deliver world-class, in-person training (in conjunction with e-learning) to all new team members * Ensure timely completion of new hire training paths * Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress * Suggest improvements or new programs related to retail training * Ensure the compliance of all training activities with established policies and best practices * Work closely with store leadership to prepare, plan, schedule, and execute new hire training * Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services * Attend regular training meetings to ensure understanding of necessary information VISUAL MERCHANDISING * Productive planning, presetting, and on-time execution of visual directives * Submit store photos as requested and complete feedback given by HQ * Participate in visual training calls with HQ partners to support new product launches * Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed * Support store presentation through sell through and markdown cycles * Maintain in-store marketing elements and accura