Admissions Coordinator (Remote)

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview: The Admissions Coordinator serves as the single point of contact for prospective and returning clients, families, and referral sources seeking treatment with The Emily Program. This role plays an essential part in creating a compassionate, responsive, and supportive admissions experience while helping clients access timely, clinically appropriate care. The position blends relationship-centered engagement with consultative communication and operational coordination in a fast-paced, mission-driven environment.

The Admissions Coordinator guides individuals through the full admissions journey, from initial inquiry through admission placement, while helping reduce barriers to treatment and supporting client readiness for care. This role is responsible for managing referrals, coordinating pre-admission services, scheduling admissions across multiple levels of care, and maintaining consistent communication with clients, families, referral partners, and internal teams. Success in this position requires strong interpersonal skills, emotional intelligence, attention to detail, and the ability to balance compassion with performance expectations related to access to care, conversion, responsiveness, and census goals.

Compensation

Disclosure: Admissions Coordinator: Starting hourly range between $25.00 to $31.25 Final

offered will be within pay range based on

Qualifications

/experience met for the position How Admission Coordinators Empower Recovery The position blends relationship-centered engagement with consultative communication and operational coordination in a fast-paced, mission-driven environment. The Admissions Coordinator guides individuals through the full admissions journey, from initial inquiry through admission placement, while helping reduce barriers to treatment and supporting client readiness for care. You will serve clients daily in a multitude of ways: Client Engagement & Conversion Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels.

Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness. Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process. Conduct a pre-admit screen and share the recommended level of care as determined by a clinical team member.

Effectively manage objections, assess readiness for change, and motivate clients to pursue treatment. Maintain conversion rates and registration targets by tailoring communication to client needs and stage of change. Provide clear, accurate information about treatment programs, admissions processes, and expectations.

Share appropriate community resources when clients are unable to access care. , medical intake). Secure admission dates and ensure timely placement into appropriate levels of care (IP, Residential, PHP, IOP).

Communicate confirmed admissions to internal teams. g. program handbooks and addendums) and share health insurance benefit quotes for recommended services.

Conduct routine follow-ups with prospective clients. Census Management.