Overnight Front Office Manager - Soho House New York

The role… At Soho House the Front Office Overnight Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The Overnight Front Office Manager oversees all overnight operations for rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations/PBX Department as well as manages the Evening Membership Guest List. A successful Front Office Overnight Manager has previous experience managing a high-volume, elevated and customer driven boutique property (preferably overnight).

In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.

Qualifications

Minimum of 5+ years’ experience managing Front Office operations Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must Detail oriented, ability to multitask and work in a fast-paced environment Customer services oriented and excellent verbal and written communication skills Flexible schedule, evenings, weekends as needed Bilingual language skills a plus Hospitality Degree preferred Physical

Requirements

Must be able to seize, grasp, turn and hold objects with hands. Must be able to make periodical fast paced movements are required to go from one part of the property to others. Must be able to move, pull, push, carry or lift at least 30 pounds.

Must be able to occasionally kneel, bend, crouch and climb is required. Must be able to perform physical activities such as lifting, cleaning, and stooping. Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Compensation

packages that feature global

Benefits And Perks

Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.