Senior Business Analyst - Contract

About the Company: Stable Kernel is a technology services firm and custom software developer building scalable software solutions for cutting-edge, innovative enterprises to move their business forward. We are headquartered in Atlanta, GA. We’re a privately held, Great Place to Work Certified Company™ with multi-awards for our amazing culture.

Plus we have an impressive 10+ year trajectory of sustainable growth. At Stable Kernel, we support our colleagues in ways that help them do some of the best work of their lives.

About The Role

: As a Stable Kernel Senior Systems Analyst, you will join an existing team, including other Analysts, embedded within a major national QSR client's Core Loyalty program.

Requirements

-gathering role: you will own discovery for loyalty services, lead cross-functional coordination across vendor and engineering teams, manage a live production support channel, and shape how the loyalty platform evolves through re-architecture and new integrations. Your blend of technical knowledge, systems thinking, and communication skills allows you to partner with client product owners and tech leads to define the “why” and “how” behind complex loyalty initiatives, from build through support. Demonstrated experience building or re-architecting a loyalty program is required for this role.

Senior Systems Analysts report directly to the Lead Business Analyst.

Responsibilities

. Core

Include: Technical Impact: ○ Leading discovery for loyalty services, including redemption offers, promotions, loyalty rewards, and reward template management. ○ Mapping current- and future-state architectures across loyalty data models, integration points, and dependent services, including identifying data ownership ambiguities and re-architecture opportunities. ○ Partnering with tech leads and engineering teams to author data contracts and negotiate vendor integrations, including asynchronous/batch API patterns, idempotency, polling-based status checks, and vendor-specific authentication (SSO, API key rotation, IP whitelisting).

g. external vs. internal data contracts).

Business Alignment: ○ Understanding the client’s business and loyalty program goals and using them to improve the definition for your team’s projects. ○ Shaping scope and sequencing for complex initiatives, including defending boundaries with client leadership when scope pressure arises. ○ Facilitating team conversations to clearly identify gaps, risks, and assumptions to accurately estimate work.

○ Understanding SK’s service offerings and cross-department capabilities, identifying organic growth opportunities, and supporting the statement of work process. Interacting with Others: ○ Serving as a recognized point analyst for core loyalty work alongside your fellow analyst, fielding questions from engineering, QA, and client business stakeholders. ○ Leading structured working sessions with client teams including product owners, tech leads, vendor partners, and business operations.

○ Communicating risks, trade-offs, and scope implications with clarity while coordinating with dependent teams to surface upstream and downstream impacts. Autonomy and Ambiguity: ○ Managing a live production support channel, triaging and resolving issues using tools such as Postman and API inspection. ○ Creating and maintaining playbooks and troubleshooting guides for client support teams to reduce escalation volume and enable self-service resolution.

○ Breaking down work for estimation and implementation, building structured epics and tickets that allow engineering teams to begin without ramp-up friction.