What Relocity is Doing Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move.

Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe, Asia, and Australia. com .

What You’Ll Do

… The Product Support Specialist serves as the first line of support for Relocity's platform, helping internal teams, clients, and partners troubleshoot issues, navigate the product, and deliver an exceptional customer experience. This role sits at the intersection of customer support and product operations. You will spend the majority of your time managing incoming support requests, troubleshooting issues, coordinating across teams, and ensuring customers receive timely and thoughtful resolutions.

You will also develop a deep understanding of Relocity's web and mobile applications so you can confidently answer questions, reproduce issues, and validate solutions. This is a customer-facing role for someone who takes ownership, communicates effectively, and enjoys solving problems. You don't need to be an engineer, but you should be comfortable learning new technology, investigating issues, and knowing when to escalate concerns to the appropriate team.

Who You Are

… You take ownership and follow through on commitments You are naturally curious and enjoy figuring out how things work You communicate clearly and professionally, even in challenging situations You can manage multiple priorities and adapt quickly as needs change You know when to work independently and when to seek support or escalate an issue You are organized, resourceful, and comfortable operating in a fast-paced environment You enjoy collaborating with teammates and building strong working relationships You proactively identify problems and look for solutions rather than waiting for direction What Past Experience and Current Skills Will Enable Your Success In This Role