Manager, eCommerce - The Merch Collective

About Sony Music Entertainment At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies. The Merch Collective is an agile creative practice built to solve the commercial and creative challenges of the world’s top artists. As Sony Music’s merchandise partner, we serve a roster of global talent—both within and beyond the Sony ecosystem.

We’re defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client’s team, bringing transparency, accountability, and tailored support to every partnership.

The Mech Collective is seeking an E-Commerce Manager who will be responsible for driving the growth, performance, and overall success of the organization’s ecommerce platforms. This role involves strategically enhancing online presence, optimizing sales, and delivering an exceptional customer experience. By combining strategic planning, operational execution, and cross-functional collaboration, the E-Commerce Manager will ensure the continued success and expansion of our e-commerce business.

In this role, you will oversee artist webstores, providing guidance to clients on best e-commerce practices and ensuring seamless execution of campaigns and product launches. A strong background in Shopify, inventory management, and project management is essential, as well as the ability to work closely with the marketing team to create impactful promotions and seasonal campaigns. You’ll play a critical role in ensuring deadlines are met and campaigns are executed flawlessly from start to finish.

We’re looking for a self-starter who can generate innovative campaign ideas, lead teams and clients through every step of the process, and manage multiple projects simultaneously. A solid understanding of e-commerce calendars, promotions, and industry trends is key to excelling in this position. If you thrive in a fast-paced environment and are passionate about creating exceptional online shopping experiences, we’d love to hear from you.

This is based in Nashville,TN and observes a hybrid schedule.

What You'Ll Do

: Website operation: oversee the day-to-day operations of the e-commerce website, building products, ensure correct listings, styling websites and reskins Project and campaign management: oversee and execute digital album campaigns from start to finish. Ensure global alignment and timely deliveries Promotion planning and executing: collaborate with digital marketing team on promotions and execute on site and across all artist channels Data + Analytics: Analyze campaign performance and adjust strategies to improve ROI.

Who You Are

: Minimum of 3 years of experience in e-Commerce, plus if within the music industry Strong project management skills, wit