RPA Support Engineer - UiPath

Roboyo AI is a category shaper in Applied AI and Agentic Automation. We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes, products and services. Our heritage is in scaled enterprise automation; our future is Applied AI and Agentic Automation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clients operate.

We are not here to sell AI theatre. We are here to turn AI into working systems, measurable outcomes and repeatable transformation programs. We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.

The ideal candidate will have a minimum of 1-2 years of experience in automation, with a strong analytical and problem-solving mindset. You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.

Responsibilities

and tasks for this role Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure. Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients Collaborate with L1 support and development teams to address complex technical challenges. Conduct routine maintenance checks on existing automations to ensure optimal performance.

Qualifications

& competencies Minimum of 1-2 years of experience in automation Strong analytical and problem-solving skills, with the ability to think critically and creatively. NET, C#, VBA, Java, Powershell or Python Experience with UIPath and RPA, any additional OCR/IDP knowledge is a big plus Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently and in a team environment.

) is a strong advantage. Experience with databases, SQL, and data visualization tools such as Tableau and Microsoft Power BI. Experience in process consulting and process optimization initiatives.

Experience in IT support or participation in IT implementation projects. , ITIL concepts, incident and change management). , LangChain, prompt engineering, AI workflow automation) to support intelligent process automation.

Nice To Have

What We Offer

Tailored development plan with career coaching Regular feedback – we value your opinion, and we appreciate new ideas International career and project opportunities Deepen your working knowledge of intelligent automation thro