About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. com , amongst others.

The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking Partner Care Advisors to join our team. In this role you will be crucial in providing answers to merchant queries through website and live chat related to Tamara’s services.

This will be based in our offices in Cairo, Egypt. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect.

You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Responsibilities

Answer inbound Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries.

Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.

Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise Minimum 1 year of customer experience in the local market Previous customer service experience is a plus.

Native Arabic speaker. Holds a university degree Fluency in English Language, B1 profile. Ability to use computers.

Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues.

Ability to solve problems in a short period of time. Flexibility with rotational working hours/days.

UAE Partner Care Advisor (Non-voice)