Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand.

As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Location: London / Hybrid Duration: 12 months Day Rate: £225 – £245 per day (Inside IR35) Engagement Method : Umbrella/PAYEPosition Overview Role Overview: Sony Interactive Entertainment is seeking a Contract Physical Security Systems Support Analyst to support the Corporate Security Systems and Technology team. This contracted position, engaged through an external vendor, will be based in London and serve as the primary UK & EMEA operational resource supporting global break/fix activities, small-scale projects, and follow-the-sun support coverage in partnership with counterparts in the United States. -based teams.

This role will focus on troubleshooting, vendor coordination, system maintenance, and operational support activities while assisting with smaller regional projects and deployments. This is an excellent opportunity for a technically capable, detail-oriented professional to contribute to a fast-paced global security technology program while gaining exposure to enterprise-level physical security operations. What you'll be doing: Serve as the primary UK & EMEA operational support resource for global physical security system break/fix activities.

-based counterparts to ensure continuous global coverage and timely issue resolution. Manage and resolve Tier 1 and Tier 2 support tickets globally, including troubleshooting, diagnostics, escalation coordination, and basic repairs. Support the operation and maintenance of enterprise physical security systems including access control, CCTV, visitor management, and mass notification platforms.

Coordinate vendors, service providers, and internal stakeholders to resolve operational issues and support ongoing maintenance activities. Support small-scale regional and global projects including hardware replacements, system upgrades, migrations, and moves/adds/changes. Assist with regional security system installations and deployment activities, ensuring timely and compliant delivery.

Collaborate with Global Systems & Technology, Security Operations, IT, Facilities, and external vendors to maintain standardized global processes and system configurations. Provide documentation updates, ticket tracking, operational reporting, and status communications related to support activities. Participate in after-hours or emergency support activities when required to support global operations.

Support process improvements and operational efficiencies within the physical security systems environment.

Requirements

What We'Re Looking For

: 2–4 years of experience supporting enterprise physical security systems or related technical support environments. Hands-on experience troubleshooting and supporting physical security platforms such as Genetec, Lenel, CCURE, ExacqVision, or similar systems. Experience managing or coordinating support tickets and vendor service requests.

Physical Security Systems Analyst (12m Day Rate Contract - Inside IR35)