Front Administration - Jacksonville Beach

Job Description: Job Title: Front Desk Administration Location: Jacksonville Beach, FL Travel Required: Yes, regional Position Type: Full Time Job Description: To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office’s setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.

Responsibilities

Administrative Greets all patients in a professional, friendly manner Answers phones within a maximum of 3 rings; schedule appointments Verifies and scans insurance cards and driver’s license Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion Reviews patient

Benefits

and eligibility at check-in and check-out Enters accurate patient demographic and financial information Runs insurance eligibility to ensure active and if a referral/auth is needed Obtains referrals/authorizations if required by insurance prior to the patient being seen Collects appropriate payments and balances owed by patients Enters charges and payments into billing system Scans encounters/clinical/op-notes into the system Schedules follow up appointments Works no show, cancellation and recall reports Ensures full utilization of the Provider’s schedules Balances out end of day business (cash/check/cc) with encounter forms Generates daily batch reconciliation to be reviewed by Manager/Accounting Serves as back-up for check-in and check out Ensures a neat/tidy waiting room Professional Demonstrates initiative and responsibility Able to perform repetitive tasks without loss of focus Adheres to ethical principles Time Management Adapts to change Attends all team meetings and mandatory in-service training/education Basic computer skills/ Type minimum 45wpm Communication Recognizes and respects cultural diversity Adapts communication to individual’s ability to understand Uses professional, pleasant telephone etiquette Uses medical terminology appropriately Treats all patients and co-workers with compassion, empathy, and mutual respect Projects a professional manner and image Consistent attendance and punctuality/ Adherence to time clock procedures Legal Maintains confidentiality and documents accurately Uses appropriate guidelines for releasing patient information Practices within the scope of education, training and personal capabilities Conducts self in accordance with Suncoast’s Employee Handbook.

Qualifications

and Education

Requirements

: High school diploma. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred. A minimum of 1 year in a clinical administrative and customer service field preferred.