Job Summary : The Director of Technology is responsible for leading, scaling, and modernizing Saxbys’ IT function to support reliable day-to-day operations and continued multi-unit growth across our current and projected footprint. This role owns the full IT operating model, including internal resources, external interface with university & Dining Service Provider partners, and technology vendors, with a particular focus on supporting new cafe openings across multiple geographies. The Director will build a resilient, scalable, and service-oriented IT organization that aligns with Saxbys’ mission to Make Life Better.

In addition to core IT ownership, this role will serve as the day-to-day administrator and execution partner for Saxbys’ AI strategy, helping operationalize company-wide AI tools, governance, training, and adoption in partnership with the SVP of Brand & Cafes. What You Will Own IT Leadership : Serve as the IT leader, setting standards, and priorities aligned with company growth plans. Translate operational needs into scalable technology solutions and manage the IT budget to ensure cost-effectiveness and maximized ROI.

Establish clear IT governance, intake, prioritization, and escalation models. Org Design & Vendor Management: Drive decisions related to internal staffing versus outsourced support, particularly during "burst" periods of new cafe openings. Develop a scalable organization that optimizes the service and ROI between a small internal IT team and relevant MSP/vendor relationships.

Negotiate contracts, manage renewals, and ensure vendors meet performance expectations.

Requirements

, compliance standards, infrastructure needs, and implementation timelines. Project-manage cross-stakeholder execution to ensure cafe technology is approved, installed, tested, and ready for launch. Cafe Technology: Design, configure, and deploy technology infrastructure, networks, and POS for new cafe openings.

Oversee the use of technology to enhance the guest experience, including 1st and 3rd party ordering platforms, the Saxbys App, and core systems like Toast (POS) and XtraChef (back office). Manage in-cafe hardware such as digital signage, security cameras, POS/printers, and tablets. New Cafe Openings & Expansion: Own IT project management and execution for all new cafe openings.

Design scalable deployment models for predictable seasonal opening surges (Aug–Oct, Jan–Feb). Coordinate hardware procurement, POS setup, and network connectivity to ensure cafes are operationally ready at opening and stable post-launch. Infrastructure, Security & Compliance: Oversee the design and maintenance of company IT infrastructure, including networks, servers, identity management, MDM, and cloud services.

Develop and implement security policies to protect data from cyber threats, ensuring compliance with PCI DSS and CCPA. Conduct regular security audits and oversee team training on best practices. IT Operations & Reliability: Ensure consistent uptime and reliability across all cafe and HQ systems.

Define and enforce service levels (SLAs) and incident response protocols. Monitor performance, identify systemic issues, and maintain comprehensive documentation and SOPs for all IT systems and procedures. AI Administration & Enablement: Serve as the day-to-day administrator and execution partner for Saxbys’ AI tools and enablement efforts, including Claude and other approved AI platforms.

Partner with the COO on the execution of Saxbys’ AI strategy by managing access, permissions, governance, vendor coordination, user support, training logistics, and responsible-use practices. Help translate AI strategy into practical workflows, adoption plans, and scalable support processes across departments.