Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation. Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward.

Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

Compensation

and comprehensive

Benefits

Meaningful work that positively impacts the lives of older adults every day Inclusive community, welcoming to all (you do not need to be Jewish to live or work here) Supportive, team-oriented environment Opportunities for professional growth and development Collaborative leadership focused on enhancing the employee experience POSITION SUMMARY The Digital Operations Manager (DOM) is responsible for managing and optimizing the organization's digital marketing platforms, website, email communications, marketing analytics, and digital campaigns. This role plays a critical part in supporting audience engagement, fundraising initiatives, occupancy growth, and organizational communications through data-driven digital strategies. The ideal candidate is a highly organized, tech-savvy marketing professional who thrives in a fast-paced, collaborative environment.

This individual combines strong technical expertise with project management, content development, and analytical skills while successfully managing multiple priorities and delivering high-quality digital experiences.

KEY RESPONSIBILITIES

Develop, execute, and optimize email marketing campaigns, including audience segmentation, list management, automation, scheduling, deployment, and performance analysis. Build and maintain automated email journeys and nurture campaigns to support marketing, fundraising, and engagement initiatives. Monitor email deliverability, maintain database hygiene, and ensure compliance with CAN-SPAM and applicable regulations.

Collaborate with CRM and data stakeholders to maintain accurate audience segmentation and campaign targeting. Manage day-to-day updates and maintenance of the organization's WordPress website, ensuring content is accurate, current, and aligned with organizational priorities. Create and maintain website pages, landing pages, online forms, and event registration pages while following accessibility and user experience best practices.

Conduct regular website content audits and coordinate updates with internal stakeholders. Monitor and analyze website, email, social media, fundraising, and digital marketing performance using analytics platforms and reporting tools. Develop dashboards, reports, and performance summaries to measure campaign effectiveness and support strategic decision-making.

Translate digital analytics into actionable recommendations that improve audience engagement, fundraising, occupancy growth, and marketing performance. Track and report on social media metrics, including engagement, impressions, click-through rates, audience growth, and conversions. Develop, edit, proofread, and publish digital content across websites, email campaigns, intranet, blogs, social media, and other digital communication channels.

Ensure all digital content aligns with organizational branding, messaging, and communication standards.