Technical Customer Support Specialist – Level 2 Ce poste est également affiché en français.

Who We Are

: Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint. We are Quadbridge.

See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services. g.

Qualifications

: 3+ years of experience in a technical support or MSP environment · Strong hands-on experience with: o Networking fundamentals (LAN/WAN, Wi-Fi, VPN) o Firewalls and network security concepts o Windows Server and Active Directory o Microsoft 365 administration o Storage, Backup and Virtualization platforms · Experience supporting hybrid environments (on-prem + cloud) · Proven ability to troubleshoot complex infrastructure and security-related issues · Strong written and verbal communication skills · Ability to manage multiple priorities and work independently Nice-to-have: Experience with Azure networking, identity, or security services Exposure to endpoint protection, email security, or SIEM tools ITIL training or practical service ma