Client Service Representative

Pepperell Veterinary Hospital is seeking a compassionate, skilled Client Service Representative to join our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our wonderful and caring environment means you’ll provide cutting-edge, high-quality veterinary medical care.

As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. The Pepperell Veterinary Hospital has been proud to serve the Pepperell, MA area for over 30 years. Our team is committed to educating our clients on how to keep pets healthy year-round through good nutrition, exercise, and preventive measures.

Pepperell Veterinary Hospital stays on top of the latest advances in veterinary technology with regular training and continued education. And above all, we remember that all pets are members of the family and are treated with loving care at every check-up, procedure, and surgery.

WHAT YOU’LL DO

Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system Warmly greets clients Prepares patient files Receives and relays client correspondence and updates client financial records Answers client’s inquiries about basic animal care questions and routine procedures Educates clients on over-the-counter products such as flea and tick preventions Admits patients and handles medical records entries accurately Prepares client invoices for services performed Handles payment transactions Receives and relays telephone, fax, and email messages accurately and promptly Our Comprehensive benefit package includes: Medical, dental, and vision insurance 401(k) with a total company match up to 4%, after 6 months of employment Generous paid time off and flexible scheduling Continuing education allowance and professional development support Mental Health Resources Company paid bonding leave or applicable state provided bonding leave

Perks

for Your Pets Too!

Benefits

designed just for them: Pet Care: Discounts on veterinary services and products Diagnostics: Savings on reference lab testing Nutrition: Discounts on Purina pet foods Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

High school diploma or equivalent Previous experience working as a Veterinary Receptionist/CSR is preferred but not required Significant experience with basic office functions in a busy office environment Must be a team player and have compassion for pets and their people Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check. FOR MASSACHUSETTS APPLICANTS: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.