About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About The Role

: As a Sr Strategic Engagement Manager at Parloa, you will lead our most critical enterprise engagements, guiding organizations through complex AI and customer experience transformations while ensuring measurable business impact. This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization. You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our partner ecosystem.

This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to end while shaping how organizations adopt, scale, and realize value from agentic AI.

Who You Are

: You bring 8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts You have a proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes You operate with a strong ownership mindset, are comfortable navigating ambiguity, and can align cross-functional teams around shared goals You have executive presence and are confident influencing senior stakeholders through clear, data-driven communication You understand AI, automation, and enterprise systems, and can connect technical capabilities to real business impact You bring a structured, proactive, and collaborative approach, elevating teams through clarity, rigor, and execution

Nice To Have

: Advanced degree (MBA or Master’s in Business, Engineering, or a related field) Exposure to AI, cloud, or data-related domains Experience working in complex, multi-region enterprise environments Our Recruiting Process: Talent Acquisition → Hiring Manager → Expert Interview(s) → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.

Senior Strategic Engagement Manager