At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience.

Who We Are

At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team: The Leasing & Resident Manager is responsible for designing and implementing sales, marketing, operational, and administrative programs that achieve and maintain occupancy, resident satisfaction, retention, and revenue goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of leasing operations.

Responsibilities

Include: Assume a proactive role in increasing the efficiency of leasing operations and ensuring procedures and processes meet business

Requirements

and create a positive experience for prospects and residents. Assist in the pursuit, identification, and deployment of sales and marketing strategies to increase income, decrease expenses, and add to the overall value of the program. Present the community as a place that provides high quality of living by ensuring the tour path, common areas, model and available units are ready for showing at all times through personal inspection and effective partnering with cross-functional colleagues.

Oversee day-to-day leasing functions, ensuring all operations comply with company standards, fair housing regulations, and other relevant laws. Develop, execute and manage local marketing strategies, ensuring the alignment with program and company standards. Oversee the day-to-day resident relations functions and ensure a positive resident experience.

Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed. Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies. Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.

Assist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the community. Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback. Lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.

Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness. Perform all duties of a Leasing & Resident Associate as needed, and other duties as assigned.

Include: 5+ years of relevant experience, with a minimum of 2 years in residential property management. A minimum of 3 years in a supervisory role required. Proven ability to lead a team in a quota driven environment, including proven success coaching team members to improve performance, and training team members on lead generation, closing techniques, contract compliance, and customer complaint resolution.