At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimillion‑dollar multifamily community. You oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high‑quality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership, organization, and exceptional customer service.

Maintenance Leadership & Technical Expertise Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems. Ensure the community operates efficiently by proactively identifying areas needing repair or improvement. Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.

Serve as the primary point of contact for creating a safe, reliable, and worry‑free living environment. Team Management & Performance Oversight Support a team of maintenance technicians, ensuring timely, high‑quality completion of routine maintenance and repairs. Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.

Assign and prioritize daily tasks, inspect completed work, and step into complete hands‑on repairs when necessary. Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance. Help manage the on-call rotation and provide support during emergency situations.

Organization, Budget & Vendor Coordination Oversee service request management, preventive maintenance schedules, and maintenance records. Track, manage, and allocate the maintenance budget, ensuring efficient use of resources. Maintain supply and parts inventory to support timely completion of work orders.

Coordinate with outside vendors, ensuring timely, quality service and adherence to scope and budget.

Qualifications

3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred. High school diploma or equivalent required; technical training or college coursework preferred. Leadership skills with the ability to train, mentor, and manage a maintenance team.

Universal EPA and CPO certifications are required. Valid Class E driver’s license. Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.

Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.