Client Success Partner - MidMarket - ClearanceJobs

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About The Team

: As part of our Client Success team, you will work directly with internal and external customers that support our Mid-Market level clients. You will help drive the client's journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals.

About The Role

: As a Client Success Partner – Mid-Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy.

Why we're hiring for this role: Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference. ) Ensure all product enhancements are communicated effectively to ensure client usage and success Continuously review and work with your sales partners to identify and drive revenue growth and upsells What you bring to the team : Required: Ability to work in a team environment Strong organization and time management skills Detail-oriented Understanding prioritization Read and analyze data to make decisions Promote content through social media Ability to explain complex processes in a simplified way Microsoft Office products knowledge CRM system product knowledge, preferably SalesForce, and ChurnZero Entrepreneurial, disciplined, and results-driven Energetic and self-motivated, with an ability to work independently Excellent verbal and written communication skills Ability to pinpoint problems proactively History of assessing client trends through data analysis Demonstrated ability to achieve stretch goals and building on success quarter after quarter This is a hybrid role, including working within our West Des Moines office on Tuesdays, Wednesdays and Thursdays. Regular schedule for the role is 8:00am to 5:00pm Monday – Thursday and 8:00am – 3:00pm on Fridays.