Service Lead - US

At Dexory, we’re redefining how warehouses operate—combining robotics, real-time data intelligence, and digital twin technology to give global logistics leaders unprecedented visibility and control over their operations. We’re entering a phase of rapid expansion, bringing our technology to more customers, more sites, and more complex environments than ever before. This is where you come in… The Opportunity We’re looking for a Service Lead to scale our North American service operation ( with travel across North America and global sites as required).

This isn’t a role where you inherit a mature function—you’ll shape it . From defining how service is delivered, to leading technicians in the field, to influencing product improvements through real-world feedback, you’ll sit at the intersection of engineering, operations, and customer success. You’ll start by getting hands-on with our systems—training across production and service to deeply understand how our robots are built, deployed, and maintained.

From there, you’ll take ownership of fleet performance, uptime, and the entire service experience across the region. If you’re motivated by building, solving complex technical challenges, and leading from the front, this role will put you right where the action is!

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: Performance: High standards, outstanding results, Impact: Big challenges, bigger results Commitment: All in, every time One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive: Health insurance 401k 20 days annual leave Social security etc. AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment.