Supervisor, Behavioral Health Specialist (FT)

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise.

Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing.

We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health.

Help us save lives and make a difference.

What You'Ll Do

: The Supervisor, Behavioral Health Specialist oversees the work and supervision of assigned Behavioral Health Specialist staff.

Responsibilities

and duties.

of the BHS are met. Works collaboratively with clinical team to engage, monitor, and communicate with the consumer ensuring safety is maintained while meeting consumer individual needs. Responsible for patient care outcomes on shift measured by the following Key Performance Indicators: Police Wait times, Door to Chair time, Patient and Employee Safety, and Seclusion & Restraint.

Responsibilities (20-25%)

include onboarding and training, scheduling, timesheet management and performance management of assigned staff.

Responsibilities (75-80%)

include performing all regularly assigned Behavioral Health Specialist duties. The Supervisor, BHS actively collaborates with the Charge Nurse and other members of the shift to ensure the unit runs safely and efficiently. Supports other clinical leadership and directs, supervises, and evaluates work of assigned Behavioral Health Specialist staff.

Participates in interview and selection of Behavioral Health Specialists applicants. Responsible for onboarding and training of new hires under their supervision, including completion of the 90-day Competency Checklists. Maintains adequate staffing of assigned team to ensure an accurate schedule and proper staff to patient ratios.

Partners with Management and other BHS supervisors as needed to ensure staffing is adjusted accordingly to meet business and staffing needs and increases staffing as necessary during high census times or cover PTO and decreases staffing as needed during low census times. Limits overtime as much as possible through use of Pool staff. Reviews and manages assigned staff timesheets to ensure accuracy and compliance with federal, state and company laws, policies, and guidelines.

Responsible for oversight of BHS staff on assigned shift. Trains assigned Behavioral Health Specialists with a focus on maintaining a therapeutic milieu and utilization of de-escalation skills, seclusion/restraint, and safe clinch.