Principal Solution Architect, United Kingdom

Who We Are

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. S.

banks, as well as leading insurers and healthcare providers. 5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc.

for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

What You’Ll Do

As a Principal Solution Architect, you will engage with global enterprise clients to architect end-to-end solutions and map out implementation approaches tailored to their unique business needs. You will be responsible for deeply understanding the complexities and interdependencies of each client environment, working with internal departments to quickly break down barriers, and providing best practices and guidance to build client confidence. Your ultimate goal will be to ensure clients begin their Pindrop journey well positioned to become highly successful customers.

Engage and consult with global, strategic clients to architect solutions that deliver maximum value, including offering best-practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance. Assist the sales team in building prospect confidence in Pindrop’s solutions by articulating complex product functionality, cloud architecture, and network architecture in a simple, easy-to-understand manner. Identify and document all potential risks that could impact a prospect’s or customer’s successful deployment and full optimization on Pindrop.

Lead internal discussions with stakeholders and build mitigation plans.

Requirements

, deliverables, schedules, tasks, and pricing.

, configuring the solution, and supporting Pindrop customers with testing, training, and go-live. Gain deep product knowledge and partner closely with Product and Engineering teams to identify product gaps and influence new features and products on the roadmap.

Who You Are

You are customer-obsessed and passionate about delivering high-quality results. You are resilient in the face of challenges, change, and ambiguity. You are optimistic and believe you can turn problems into solutions.

You are resourceful, excited to uncover innovative solutions, and willing to teach yourself something new when needed. You take accountability, do the things you say you will do, under-promise, and over-deliver. You are nimble and adaptable when priorities change, while continuing to see the forest through the trees.

Your Skill Set 8+ years of experience in SaaS professional services or consulting. BSc/BEng or higher degree in Computer Science, Mechanical Engineering, Electrical Engineering, or equivalent experience. 5+ years of experience implementing and leading enterprise, global SaaS projects.

Expertise in creating and managing web services, including REST, SOAP, and WSDL. Passion for helping solve complex problems and proven ability to understand progressive technology. Ability to explain highly technical concepts and functionality in a simple, easy-to-understand way.

Expertise with CCaaS provider solutions, Salesforce, and other CRM platforms.