By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world. The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible.

Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards. In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision.

We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for. Who Are You: We are seeking a technically sharp and process-oriented Systems & Data Specialist to own the backbone of how our customer support team operates.

This role sits at the intersection of Customer Support operations and technical infrastructure. You’ll partner closely with the VP of Customer Support and the Director of Data Engineering to deliver high-impact automations and infrastructure and enable high quality customer support data.

Required Qualifications

2+ years of hands-on Customer Support platform administration, including triggers, automations, views, and macros Working knowledge of APIs and webhooks; you've connected systems before and understand how data moves between them Experience maintaining or building CRM integrations in a support context Strong documentation habits and a systematic approach to troubleshooting Comfortable operating independently and managing competing priorities in a fast-moving environment Clear communicator who can translate technical concepts for non-technical stakeholders

Nice To Have

Experience with low-code automation platforms (Zapier, Workato, or similar) Familiarity with scripting or basic coding (JavaScript, Python) Prior exposure to AI agent platforms or chatbot tooling (Zendesk AI, OpenAI, or similar) Background in e-commerce, DTC, or consumer product support environments Experience working within or alongside an engineering team This hybrid role is based out of our Los Angeles HQ and requires in office work 2 days per week.

Compensation

range for this role is $75,000 - $85,000 for candidates based in Los Angeles, CA.

is determined base