Strategy & Planning Associate

Who We Are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business.

We increase sales, reduce order issues, and decrease delivery headaches. Job Profile Summary Supports strategic decision-making and business growth initiatives through data-driven analysis, go-to-market strategy development, and cross-functional program execution. Partners with product, sales, marketing, finance, and operations teams to evaluate market opportunities, optimize commercial strategies, and drive high-priority initiatives from concept through implementation.

Delivers actionable recommendations to leadership by combining analytical rigor, business acumen, and operational excellence.

What You’Ll Do

Go-to-Market Strategy & Commercial Planning Support the development and execution of go-to-market strategies for new products, features, partnerships, and market expansions. Evaluate customer segments, market opportunities, and competitive dynamics to inform commercialization strategies. Partner with cross-functional stakeholders to develop recommendations related to pricing, packaging, customer acquisition, and growth initiatives.

Analyze performance metrics and market feedback to optimize GTM motions and improve business outcomes. Strategic Analysis & Business Insights Perform deep-dive analyses to identify business opportunities, operational challenges, and growth levers. Develop hypotheses, conduct quantitative and qualitative research, and present findings and recommendations to leadership.

Build business cases and financial models to support strategic investments, partnerships, and new initiatives. Translate complex data into actionable insights that drive executive decision-making. Cross-Functional Program Management Lead and coordinate strategic initiatives across multiple business functions, ensuring alignment, accountability, and successful execution.

Partner with Product, Sales, Marketing, Finance, and Operations teams to drive key company priorities. Manage project timelines, dependencies, stakeholder communications, and risk mitigation plans. Monitor initiative performance and identify opportunities to improve execution and operational efficiency.

Process Improvement & Operational Excellence Identify process gaps, inefficiencies, and scaling challenges across the organization. Design and implement operational improvements that enhance business performance and team productivity. Establish reporting frameworks, KPIs, and operating rhythms to measure initiative success.

Drive continuous improvement efforts by leveraging data, stakeholder feedback, and industry best practices. Executive Reporting & Communication Prepare presentations, analyses, and strategic recommendations for senior leadership. Communicate findings and project updates to stakeholders across all levels of the organization.

Support leadership in strategic planning, prioritization, and decision-making processes.

What We’Re Looking For

2–5 years of experience in Strategy, Business Operations, Corporate Strategy, Management Consulting, Investment Banking, Private Equity, Venture Capital, GTM Strategy, or related analytical roles. Experience supporting commercialization efforts, pricing and packaging initiatives, strategic partnerships, market expansion, or go-to-market execution. Demonstrated ability to structure ambiguous business problems, develop hypotheses, conduct analysis, and deliver actionable recommendations.

Strong financial modeling, business analysis, and executive communication skills.