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Customer.io
io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Overview Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr. IT Specialist contractor to join our globally distributed IT team as we scale. This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment.
You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through. This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.
What We'Re Looking For
3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar) Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms) Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly Strong troubleshooting on macOS (Windows a plus) Interview Plan minute Zoom call with call with Recruiter 30-minute call with Hiring Manager 45-minute Technical Interview with Peer Logistics Hours: Full-time (30+ hrs/week), PST preferred Rate: $45-$50/hour Location: Remote, US-based Contract: 3-months All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry.
We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.