We are a growing IT company; a great place to start and grow your career! CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers!

Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.

our goal is to make technology easy and to help our clients use it as effectively as possible. CCS / Clarity Technology Group is looking for an experienced, customer-facing technical professional to join our Managed Services team as a Field Services Engineer. This is a hybrid service delivery role: when in our Raleigh, NC office, the Field Services Engineer works the help desk ticketing queue providing remote support; when dispatched, they are the face of CCS at our clients’ locations — deploying, maintaining, and repairing the technology that small and mid-sized businesses rely on us to run.

Our clients choose CCS because of our local presence and the relationships our engineers build on site. This role is central to that promise. The ideal candidate brings several years of hands-on end-user support experience, works independently at client locations with professionalism and sound judgment, and takes ownership of issues from ticket to resolution.

This is not an entry-level position; candidates should be comfortable operating as a trusted technical resource in front of clients without direct supervision.

What You'Ll Do

: Help Desk / Service Queue (in office) Own, work, and resolve tickets in the help desk queue in accordance with SLAs and internal standards, providing remote Tier 1–2 support for client end users Troubleshoot workstation, laptop, mobile device, printer/peripheral, application, and connectivity issues via phone, remote tools, and email Support Microsoft environments including Windows OS, Microsoft 365, and Entra ID (Azure AD), including user account administration, access control, and onboarding/offboarding Administer and support multi-factor authentication (MFA) for client users — primarily Duo — including enrollment, device changes, and access troubleshooting Accurately document issues, resolutions, time entries, and client environment details in the ticketing/PSA system Escalate complex issues to senior engineers or vendors with complete, well-documented diagnostic context Field Services / On-Site Dispatch Serve as the primary dispatched resource for scheduled and reactive on-site work at client locations throughout the Raleigh market Deploy, image, and configure workstations, laptops, and peripherals; perform hardware break/fix, repairs, and warranty service Install, replace, and troubleshoot wireless access points and resolve Wi-Fi coverage and connectivity issues Perform basic network maintenance: patching and cabling, switch port changes, equipment swaps, and physical troubleshooting of network closets under the direction of senior network engineers Assist with administration and maintenance of client virtualization environments — VMware ESXi and Proxmox VE — including basic VM provisioning, snapshots, backups verification, and host health checks, escalating advanced work to senior engineers Set up, maintain, and troubleshoot A/V equipment including conference room systems, displays, and video conferencing hardware Provide hands-on support for the full range of technology common to small businesses that outsource their IT: printers/copiers, VoIP handsets, UPS units, surveillance and door access endpoints, and vendor-managed devices Build and maintain strong working relationships with client points of contact; represent CCS professionally as the on-site face of ou