Senior Manager, Customer Success

ai is looking for a high-impact Sr. Manager, Customer Success to support our growing CS organization and enterprise motion. This is a strategic leadership role for someone who thrives in fast-paced SaaS environments, has a strong understanding of AI-powered products and emerging technologies, and knows how to build and scale Enterprise Customer Success programs.

The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving retention, growth, product adoption, and time-to-value at enterprise scale. They are equally comfortable partnering with technical stakeholders and executive leaders to deliver measurable customer outcomes. This position is based in the San Francisco Bay Area and follows a hybrid schedule, with three days per week in office.

What You’Ll Do

ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. ai is the world’s leading tool for meeting transcription, summarization, and collaboration.

Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. ai is an equal opportunity employer.

We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process.

ai at least 3 business days before your interview. ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements.