Account Manager - Central Queue (French Speaking)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants.

Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

Note: This position requires full professional fluency in both French and English.

Key Responsibilities

You will lead the overall management of our most valuable business segmentation of customers You will resolve customer cases and tasks daily You will share data with restaurants to change behavior and drive adoption You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability Respond to restaurant partner concerns from our Customer Support and field teams Perform presentations and training remotely to restaurant customers You will encourage customers to think differently about their business in ways that will help both parties achieve success You will consistently meet and exceed regular team and individual goals You will contribute to an overall reduction in customer churn Please apply if: Account management experience Proven record of consultative selling and/or account management Deep knowledge of restaurant operations Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines Skilled at presenting new points of view to customers that reframe and challenge the way they view their business Aptitude for capturing and using data to advise and persuade others to make business decisions Excellent communication, listening, influencing and training skills High-reaching, tenacious and results driven Validated ability to work across many departments to take on problems and achieve results.

Benefits And Perks

Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Competitive retirement