Senior Product Operations Manager (Job #DA-0613)

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. com or connect with Postman on X via @getpostman.

S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

What You’Ll Do

Play a critical role in ensuring seamless alignment between product management, engineering, customer support, and Go-to-Market (GTM) teams in a fast-paced SaaS environment. Improve product delivery processes, support product launches, gather feedback, and maintain a high standard of operational excellence across the product lifecycle. Collect, analyze, and synthesize customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap.

Identify areas where team effort doesn’t align with the core business strategy and customer needs. Examine customer experience at the global level in conjunction with product analytics teams. Segment user data and extract insights from analysis.

Review end-to-end customer product experience. Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness. Develop and document the norms and standards for tool use within product management, and build processes for critical repeat tasks.

Coordinate critical aspects of product launch.

Requirements

Bachelor’s degree or equivalent in Engineering, Information Technology, or a related field. 5 years of progressive experience in a Product Operations, Technical Program Management, Go-to-Market (GTM) strategy or a related role in a high-growth SaaS company (defined as any series C / D / E company that has at least 20% growth in the last year). Work experience to include: (1) 3 years of experience as a Developer, Quality Engineer, Data Analyst, or technical software engineering role.

(2) 2 years of experience leading operational change in cross-functional teams for a 200+ engineering member organization, including release management, operational process design and implementation, and building scalable solutions. (3) 2 years of experience with product management and development tools, including Redash, Postman, Github, Looker, Jira Product Discovery, and Cursor. Any and all experience may be gained concurrently.

40 hours/week. Salary: $166,421 to $226,910 per year. Address of employment: Postman, Inc.

located at One Market Plaza, 1 Market Street, Steuart Tower, Suite 0800, San Francisco, CA 94105. How to Apply Interested candidates must email resumes to Postman, Inc. com referencing Job Code #DA-0613.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our Values At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures.

In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else? This role is based in San Francisco, California, and we are offering a wage range of $166,421 to $226,910 per year, plus a competitive equity package.

Compensation

is based on the candidate's skills, q