Manager of Human Resources

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell & Moring, exceptional client service begins with exceptional people.

We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work. Job Summary The Human Resources Manager will serve as an HR Business Partner supporting key areas of human resources including retention of top talent, employee relations, employment compliance, and will be an adviser to management on employee-related issues for Crowell & Moring’s Chicago office. The Manager will foster partnerships across the HR function to deliver value added service to client groups and employees that reflect the business objectives of the firm.

Responsibilities

Partners with other HR Managers and HR Director, and takes the lead when appropriate, to deliver on complex HR projects such as talent recruitment and retention, performance evaluations, learning & development, mentoring and sponsorship. Provides advice and counsel to managers, supervisors and employees regarding personnel practices, policy and compliance with firm policies and applicable employment laws. Educate, coach, and partner with managers on performance management and employee development goals.

Works closely with management and employees to improve work relationships, build morale, increase productivity and retention; responds to employee relations issues as appropriate. Manages and resolves complex employee relations issues and conducts effective, thorough, and objective investigations. Documents issues and collaborates with labor and employment counsel and the general counsel’s office to report findings and recommendations.

) for professional staff and lawyers. Responsible for managing and onboarding of staff new hires. Works closely with other HR team members in the continual development of the new hire orientation program; partners with the Learning and Professional Development Director and other team members to conduct new hire orientation for lawyers, as needed.

Conducts exit interviews, analyzes data and makes recommendations to the management team for corrective action and continuous improvement. Collaborates with the attorney resources department to ensure seamless integration of leave policies and other policies or programs that span across lawyers and professional staff. Tracks HR-related activity and provides monthly and ad hoc reporting to support departmental goals and initiatives.

Conducts full life cycle talent acquisition for professional staff job vacancies as needed. Performs other related duties as required and assigned. Knowledge, Skills and Abilities Must possess strong conflict management skills.

Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload. Ability to provide quality client service to both internal and external contacts, regarding non-legal matters of a complex nature. Requires patience, creativity and discretion.

Ability to manage and administer a broad range of tasks including resolving complaints, counseling managers and employees on the interpretation of policies, procedures and agreements.