Title: Practice Manager Practice: Valley Oral & Facial Surgery Location : Bismarck, ND Office Hours: Monday: 8:00am - 4:00pm Tuesday: 8:00am - 4:00pm Wednesday: 8:00am - 4:00pm Thursday: 8:00am - 4:00pm Friday: 7:00am - 11:00am - (2 Fridays per Month) Saturday: Closed Sunday: Closed Position Purpose: The Practice Manager supports the Practice Leader in leading daily operations and ensuring the practice’s overall success. This role helps maintain high-quality patient care, supports financial and staffing efficiency, ensures compliance with company policies and regulations, and promotes positive relationships among patients, staff, and surgeons. The Office Manager serves as a key leader within the assigned office.

Essential Functions: Patient Care & Service Excellence Ensure every patient receives the highest level of care and customer service. Communicate with patients—both in person and by phone—in a friendly, professional, and efficient manner. Foster positive, professional relationships among patients, staff, and surgeons.

Address and resolve patient concerns promptly and effectively.

Requirements

Ensure compliance with training standards, workflows, and operational tools. Perform administrative duties as needed.

: Skills/Abilities: Strong computer skills Excellent communication, interpersonal and people management skills Ability to handle multiple tasks Ability to work in fast-paced environment Analytical and detail-oriented Able to work independently with exceptional initiative and sound judgment Positive attitude, change advocate, able to lead by example Work environment/Conditions: Fast-paced dental office environment Overtime is sometimes required as

Responsibilities

as assigned. Team Leadership & Staff Development Collaborate closely with the Practice Administrator on staffing, scheduling, and other human resources initiatives. Assist with recruitment efforts and coordinate timely, thorough onboarding for new team members.

Support initiatives that promote retention and engagement of high-quality staff. Ensure team members receive proper training for their roles and provide retraining when needed. Guide, mentor, and support staff to achieve practice goals, maintain quality patient care, and make sound financial decisions.

Elevate significant concerns to the Practice Administrator as appropriate. Serve in a supervisory capacity in the Practice Administrator’s absence. Maintain a safe working environment by following OSHA standards and supporting compliance with HIPAA regulations.

Financial & Operational Oversight Support efficient scheduling processes and adherence to surgeon scheduling protocols. Maintain up-to-date knowledge of insurance plans, copays, fees, and billing processes to effectively manage the practice’s insurance and collections functions. Ensure patient payments are collected at the time of service.

Optimize patient flow and manage staffing schedules to meet budgeted payroll goals. Assist in maintaining accurate financial records and ensuring weekly bank deposits are completed. Collaborate with the marketing and business development teams to manage referrals and support practice growth.

Communication & Practice Coordination Maintain open, proactive communication with surgeons and team members regarding practice goals, company updates, and personnel matters. Keep the Practice Administrator/Regional Director of Operations informed of key issues and work collaboratively to prevent or resolve challenges.

Qualifications

: Education/Certification: High School Diploma or equivalent required (some college, preferred) Experience: Previous customer service and/or dental experience preferred 2-3 years leadership/management experience preferred Performance