PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

PolyAI is searching for a US-Based Account Manager , reporting directly to the VP of Account Management to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modelling and driving account retention and revenue growth.

Key Responsibilities

: Manage a book of up to 8 existing Enterprise customer accounts with a focus on account expansion and renewals Main point of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent

Requirements

: Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders. Sales experience with a call center operations background.

Nice To Have

Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business. Proven results that consistently meet and exceed annual retention targets and booking quota Experience selling solutions embracing SaaS, system and performance software and innovative devices.

Benefits

of complex, technical solutions to early adopters and visionaries at executive and team levels.