Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are

🧩 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’Ll Do

🚀 📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 *** Please be advised that this is NOT a remote position. The person who fills this role will work in-office. *** A Member Care Rep I utilizes positive and professional communication and multitasking skills when receiving members’ calls, determining the nature of members’ business, providing information, and/or directing members to appropriate person or department.

Provides members with account balance, activity, and history upon members' request. Performs transactions, check withdrawals, transfers, and account maintenance. Assists with dividend verification, common inquiries, non-sufficient funds (NSF) checks, and statement copies.

Performs loan payments, term calculations, and loan payoff information.

Benefits

Provides documents as requested by members. Performs research to resolve escalated issues. Assists members with explanations of transactions on accounts.

Sets up member access to online banking and telephone banking. Maintains knowledge of Credit Union’s field of membership. Assists members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and courtesy pay.

Coordinates with branches to schedule member appointments. Explains, promotes, and informs members of Credit Union products and services. Attends assigned team meetings and/or training sessions.

What You Bring 🎯 High school diploma or General Educational Development (GED). 1 year customer service or call center experience. Bilingual (Spanish/English) preferred Experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus.

Excellent verbal/written communication skills. A passion for people, innovation, and growth.

and much more.

00 / hr (Depending on experience and prior to any incentives this position is eligible for) Why Join OneAZ? At OneAZ, we’re not just a credit union; we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. Additional Notes: Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Compensation

Member Care Representative