Principal Cloud Architect

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About The Role

We are seeking an accomplished Principal Cloud Architect to define and execute NICE Systems' enterprise-wide cloud infrastructure strategy. You will serve as the technical authority on cloud architecture and operations, guiding the evolution of our AWS-first infrastructure while maintaining governance, security, and operational excellence. You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise standards and mentoring senior technical leaders.

Responsibilities

Enterprise Architecture & Strategy • Define and communicate enterprise-wide cloud infrastructure strategy, architectural vision, and multi-year technology roadmap aligned with business objectives • Establish enterprise architectural standards, reference architectures, and design patterns for cloud-based infrastructure • Lead architecture reviews across infrastructure domains; drive architectural excellence and risk mitigation Cloud Infrastructure Operations & Product Support • Define and oversee global networking strategy: VPC design patterns, transit gateway governance, multi-account network architecture, and hybrid connectivity • Establish compute and container orchestration standards (EC2, ECS, EKS) ensuring operational readiness for product workloads • Establish enterprise Infrastructure-as-Code (IaC) standards and governance using Terraform, CloudFormation, and GitHub Security, Compliance & DevSecOps • Define enterprise security model and zero-trust architecture; oversee security architecture assessments • Govern identity and access management (IAM) strategies across multi-account AWS and multi-subscription Azure environments • Set enterprise security standards including network security (WAF, Shield, GuardDuty), secrets management, encryption, and audit frameworks • Drive DevSecOps practices and integration of security controls into CI/CD pipelines (GitHub, Jenkins) Technical Leadership & Mentorship • Mentor Cloud Architects and senior technical leaders; build and develop architectural capability across teams • Provide executive communication and thought leadership on cloud infrastructure strategy and technical roadmap Required Skills & Experience Experience & Background • 12+ years in technology/cloud architecture; 7+ years specifically in AWS cloud architecture at scale • Extensive hands-on experience designing and implementing mission-critical, high-availability systems in production AWS environments • Proven track record of enterprise architecture leadership, setting standards, and driving adoption across large technical teams AWS & Cloud Infrastructure • AWS Certified Solutions Architect - Professional (REQUIRED) • AWS Certified Security - Specialty or equivalent (strongly preferred) • Deep expertise in AWS services: ECS, EKS, VPC, Transit Gateway, RDS, DynamoDB, Lambda, IAM, and CloudFormation • Expert-level understanding of multi-account AWS architecture, cross-account access models, and organizational governance • Strong AWS networking knowledge: VPC design, subnetting, routing, Direct Connect, hybrid connectivity, and performance optimization Container Orchestration & Kubernetes • Expert-level hands-on experience with Kubernetes and AWS EKS at scale in production environments • Kubernetes certification (CKA, CKAD) or equivalent demonstrated expertise • Deep experience with containerization (Docker, container registries, image management) and container security best practices Infrastructure-as-Code & Automation • Expert-level proficiency in multiple IaC tools: Terraform, CloudFormation, AWS CDK, or equivalent • De