Lab Administrator (6241)

itD is seeking a Lab Administrator to ensure the smooth operation, maintenance, and readiness of engineering lab infrastructure across multiple locations. This role supports engineering teams by managing hardware assets, coordinating installations, resolving infrastructure issues, maintaining testbed readiness, and maximizing the availability and utilization of lab resources. The ideal candidate will bring hands-on experience with networking hardware, lab infrastructure, and troubleshooting while delivering reliable, high-quality support in a fast-paced engineering environment.

Benefits

, a 401(k) plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

: Coordinate rack-and-stack activities with Lab Support teams to ensure timely deployment of engineering hardware. Install, configure, and maintain routers, switches, servers, optics, power shelves, and related infrastructure.

: Attend regular internal practice community meetings. Collaborate with your itD practice team on industry thought leadership. Complete client case studies and learning material (blogs, media material).

Build out material to contribute to the Digital Transformation practice. Attend internal itD networking events (in person and virtual). Work with leadership on career fast-track opportunities.

Requirements

Perform chassis assembly, line card installation, hardware upgrades, and initial hardware verification and health checks. Troubleshoot infrastructure and hardware issues, including cabling, network connectivity, PXE boot failures, device bring-up, image loading, and power-related issues. Ensure testbeds are fully operational by verifying power, cooling, network connectivity, topology configuration, and console access prior to engineering handoff.

Manage hardware inventory, asset tracking, equipment movement, documentation, and device replacements to support efficient lab operations.

Required Qualifications

and Skills: Minimum of 3 years of experience supporting engineering labs, data center environments, or related infrastructure. Strong knowledge of networking fundamentals and network troubleshooting, including connectivity and routing protocols. Experience booting and loading images on routers.

Experience bringing up and supporting large-scale network topologies. Hands-on experience installing and troubleshooting routers, switches, and related networking hardware. Knowledge of traffic generators, Linux systems, switches, and routers.

Experience with rack-and-stack operations, fiber and copper cabling standards, and hardware installation. Familiarity with PXE boot, provisioning, hardware diagnostics, inventory management, asset tracking, and technical documentation.

Preferred Qualifications

and Skills: 3–5 years of experience supporting engineering lab environments. Experience supporting large engineering or cross-functional technical teams. Experience configuring and maintaining engineering testbeds.

Strong organizational, communication, collaboration, problem-solving, time management, and multitasking skills with a customer-focused support mindset. Education: Bachelor's degree in a relevant field or equivalent work experience required. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results.

Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers.